Shipping Policy

Last updated: September 5, 2026

At NUVORA, we work with trusted fulfillment and shipping partners to deliver your orders as efficiently as possible.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when available.

During periods of high order volume, holidays, or other circumstances outside our control, processing may take longer than usual.

2. Shipping Times

Estimated delivery times vary depending on your destination, shipping method, product availability, and carrier.

Typical delivery times are:

Standard Shipping: 6–15 business days

Please note that these are estimated delivery times and not guaranteed delivery dates.

Some orders may arrive earlier, while others may take longer due to circumstances outside our control.

3. Shipping Destinations

We currently ship to selected countries and regions where our shipping partners are able to provide reliable delivery.

Available shipping destinations and costs will be displayed during checkout.

4. Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, we may offer promotions that include free shipping.

5. Tracking Your Order

When tracking information is available, it will be sent to the email address provided when you placed your order.

Please allow 2–5 business days after receiving your tracking number for tracking information to become available in the carrier's system.

Tracking updates may occasionally be delayed while your package is being transferred between shipping facilities or carriers.

6. Customs, Duties, and Taxes

Depending on the destination country, your order may be subject to customs duties, import taxes, VAT, or other fees.

Any applicable customs duties, import taxes, or other charges that are not included in the checkout price may be the responsibility of the customer.

Customs policies vary by country, and we recommend checking with your local customs authority if you have questions about potential charges.

7. Delayed or Lost Packages

Although we work with shipping partners to provide reliable delivery, delays can occur due to circumstances outside our reasonable control, including:

• Customs processing

• Carrier delays

• Severe weather

• Public holidays

• Incorrect or incomplete shipping information

• Transportation disruptions

• Other unforeseen circumstances

If your package appears to be significantly delayed or lost, please contact us at x10confidence@gmail.com with your order number so we can investigate.

8. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice that your shipping information is incorrect, contact us as soon as possible.

We will attempt to update the information before the order is shipped, but we cannot guarantee that changes can be made after an order has entered processing.

9. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide your order number and clear photographs or video showing the damage.

We will review the issue and, where appropriate, provide a replacement, refund, or another suitable solution.

10. Multiple Items in One Order

If you purchase multiple products, your items may occasionally be shipped separately depending on product availability, fulfillment location, or shipping logistics.

You may therefore receive multiple packages for a single order.

11. Delivery Address

We are not responsible for packages delivered to an incorrect address when the incorrect address was provided by the customer at checkout.

If a package is returned to us or our fulfillment partner because of an incorrect or incomplete address, additional shipping charges may apply if the package needs to be reshipped.

12. Delivery Estimates

Delivery estimates are provided for informational purposes only.

We do not guarantee a specific delivery date unless a guaranteed delivery service is explicitly stated at checkout.

Nothing in this Shipping Policy limits or excludes any mandatory consumer rights or remedies that apply under applicable law.

13. Contact Us

If you have questions about your order or shipping, please contact us:

NUVORA

Email: x10confidence@gmail.com