Refund & Return Policy

Last updated: September 5, 2026

At NUVORA, we want you to be satisfied with your purchase. If there is a problem with your order, please contact us and we'll do our best to resolve it.

1. Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned with its original packaging, where applicable.

• You must provide your order number and a description of the reason for the return.

To start a return, contact us at x10confidence@gmail.com.

Please do not send an item back before contacting us and receiving return instructions.

2. Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged, defective, or you receive the wrong product, contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the problem

• Clear photographs or video showing the issue

If the issue is confirmed, we may offer a replacement, refund, or another appropriate solution at no additional cost to you.

3. Items That Cannot Be Returned

For hygiene and safety reasons, certain products may not be eligible for return once opened or used.

This may include personal-use wellness products that come into direct contact with the body.

If you are unsure whether your item can be returned, contact us before opening or using it.

4. Return Shipping

If you are returning an item because you changed your mind or no longer want the product, you may be responsible for the cost of return shipping.

If the item is defective, damaged, or incorrect due to our error, we will provide an appropriate remedy in accordance with applicable law.

5. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow your payment provider additional processing time for the refund to appear in your account.

6. Late or Missing Refunds

If you have not received an approved refund, first check your bank or payment account.

If you still cannot locate the refund, contact your payment provider.

If the issue persists, contact us at x10confidence@gmail.com.

7. Order Cancellation

If you want to cancel an order, contact us as soon as possible after placing the order.

We will attempt to cancel your order before it is processed or shipped. Once an order has been shipped, cancellation may no longer be possible and the standard return process may apply.

8. Consumer Rights

Nothing in this policy limits or excludes any mandatory consumer rights or remedies that apply to you under applicable law.

Where applicable law provides you with rights that are more favorable than the terms of this policy, those legal rights will continue to apply.

9. Contact Us

For questions regarding returns or refunds, contact:

Email: x10confidence@gmail.com

NUVORA.